Privacy & Cookie Policy

1. Who we are

Furry Friends Shop is an online store for pet toys, accessories, clothing and grooming products. We are the controller responsible for your personal data. If you have any questions about this policy or your data, you can contact us through the details provided on our website.

2. What data we collect

• Account data: your name, email address and password (stored securely and encrypted).
• Order & shipping data: delivery address, phone number and order history needed to process and ship your purchases.
• Payment data: payments are handled securely by our payment provider (Stripe). We never store your full card details on our servers.
• Technical data: basic information such as your browser, device and language preference to keep the site working and to remember your settings.

3. How we use your data

• To create and manage your account.
• To process your orders, payments and deliveries.
• To send you order confirmations and service messages.
• To improve our website and customer experience.
• To comply with our legal and tax obligations.

We only process your data on a valid legal basis: to perform our contract with you, to comply with the law, with your consent, or for our legitimate business interests.

4. Cookies

We use cookies and similar technologies in three categories:

• Strictly necessary: required for core features such as your shopping cart, secure sign in and remembering your language. These are always active.
• Analytics: help us understand how the shop is used so we can improve it. Only set with your consent.
• Marketing: used to show more relevant offers and measure campaigns. Only set with your consent.

You chose your preferences when you first visited. You can change them at any time:

5. How long we keep your data

We keep your personal data only as long as necessary for the purposes described above, or as required by law (for example, tax records for invoices). When data is no longer needed, we securely delete or anonymise it.

6. Your rights under the GDPR

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Restrict or object to certain processing.
• Request a copy of your data (data portability).
• Withdraw your consent at any time.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us and we will respond within the timeframe required by law.

7. Sharing your data

We only share your data with trusted service providers who help us run the shop — such as our payment processor and shipping/fulfilment partners — and only to the extent needed to provide the service. We never sell your personal data.

8. Changes to this policy

We may update this policy from time to time. When we make important changes, we will update the date above and, where appropriate, ask for your consent again.